Shipping & Returns

Last Updated: June 14, 2026

At AURIV LAB, we want your order to arrive safely, discreetly, and as smoothly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through aurivlab.shop.

Throughout this Shipping Policy, “AURIV LAB,” “we,” “us,” and “our” refer to Foshan Laibu Trading Co., Ltd. “You” and “your” refer to any customer or recipient of an order.

By placing an order on our Site, you agree to the terms described in this Shipping Policy.

1. Order Processing Time

Orders are usually processed within 1–3 business days after payment is successfully confirmed.

Business days are Monday through Friday, excluding weekends, public holidays, warehouse closures, and other non-working days.

During peak periods, product launches, holidays, high order volume, inventory checks, or unexpected operational delays, processing may take longer. If there is a significant delay in processing your order, we will make reasonable efforts to notify you by email.

Please note that order processing time is separate from shipping transit time.

2. Shipping Destinations

We currently ship to selected countries and regions where our products can be legally sold, imported, and delivered.

Available shipping destinations may be displayed at checkout. If your location is not available at checkout, we may not currently be able to ship to your country or region.

You are responsible for ensuring that the products you order are legal to purchase, import, receive, and use in your location. We reserve the right to cancel or refuse orders where shipping is unavailable, restricted, or prohibited by applicable law, carrier policy, customs requirements, or compliance concerns.

3. Shipping Methods and Delivery Times

Shipping methods and estimated delivery times may vary depending on your destination, selected shipping option, carrier availability, customs processing, and local delivery conditions.

Estimated delivery times shown at checkout or in order communications are provided for reference only and are not guaranteed.

Delivery may be delayed due to:

customs inspections or clearance procedures;
carrier delays;
severe weather;
holidays or peak shipping seasons;
incorrect or incomplete shipping information;
local delivery restrictions;
import restrictions or compliance checks;
events beyond our reasonable control.

AURIV LAB is not responsible for delays caused by carriers, customs authorities, local postal services, incorrect shipping information, or circumstances outside our control.

4. Shipping Fees

Shipping fees, if applicable, will be shown at checkout before you complete your purchase.

Shipping costs may vary depending on your destination, order value, package weight, shipping method, and promotional offers.

Any free shipping offer, if available, may be subject to minimum order values, destination restrictions, promotional terms, or other conditions displayed on the Site.

Shipping fees are generally non-refundable unless otherwise required by law or stated in our Return & Refund Policy.

5. Order Tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your selected shipping method and destination.

Tracking information may take time to update after the package has been handed to the carrier. In some cases, tracking updates may be delayed during international transit or customs processing.

If you have not received tracking information or believe there may be an issue with your shipment, please contact us at contacts@aurivlab.com with your order number.

6. Discreet Packaging

We understand that privacy is important.

Orders from AURIV LAB are shipped in discreet packaging whenever possible. The outer package is designed to be plain and neutral, without obvious product descriptions or explicit branding that would reveal the nature of the contents.

Please note that international shipments may require customs declarations, shipping labels, product categories, or other information required by customs authorities, carriers, or applicable law. While we make reasonable efforts to protect your privacy, we cannot control all information required for customs, logistics, or legal compliance.

7. Customs, Duties, and Import Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, brokerage fees, clearance charges, or other fees imposed by your destination country or region.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are your responsibility.

AURIV LAB is not responsible for customs delays, import fees, duties, taxes, brokerage charges, or other charges imposed by customs authorities, carriers, or local governments.

If you refuse to pay required customs duties, taxes, or import fees, the package may be delayed, returned, abandoned, seized, or destroyed. In such cases, we may be unable to issue a refund for shipping fees, customs-related charges, or non-recoverable costs.

8. Address Accuracy

You are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please carefully review your shipping information before submitting your order, including:

recipient name;
street address;
apartment, unit, or building number;
city;
state, province, or region;
postal code;
country;
phone number, where required for delivery.

AURIV LAB is not responsible for delayed, lost, returned, or undeliverable packages caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

If you notice an address error after placing your order, please contact us immediately at contacts@aurivlab.com. We will do our best to assist, but we cannot guarantee that address changes can be made once an order has entered processing, packing, or shipment.

9. Failed Delivery, Refused Packages, and Returned Orders

If a package is returned to us due to failed delivery, refusal, unpaid customs fees, incorrect address, incomplete address, unclaimed package, or other customer-related issues, we will review the case after the package is received by us or confirmed by the carrier.

Depending on the situation, we may offer reshipment at your expense or issue a refund according to our Return & Refund Policy.

Original shipping fees, return shipping fees, customs fees, carrier charges, and other non-recoverable costs may be deducted from any eligible refund.

If a package is abandoned, seized, destroyed, or not returned to us, we may be unable to issue a refund.

10. Lost, Stolen, or Damaged Packages

Once a package is marked as delivered by the carrier, AURIV LAB is not responsible for packages that are lost, stolen, misplaced, or taken from the delivery location.

Please ensure that your delivery address is secure and that someone is available to receive the package where possible.

If your package appears to be lost in transit, damaged during delivery, or delivered incorrectly, please contact us at contacts@aurivlab.com as soon as possible with your order number and any relevant details. We may request photos, videos, carrier notices, or other supporting information.

We will make reasonable efforts to assist with carrier inquiries, but final resolution may depend on the carrier’s investigation and applicable shipping terms.

11. Split Shipments and Partial Shipments

In some cases, items in the same order may be shipped separately due to inventory availability, warehouse arrangements, product size, shipping restrictions, or operational reasons.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

If one item in your order is temporarily unavailable, we may contact you with available options, such as waiting for restock, partial shipment, replacement, or cancellation of the affected item.

12. Pre-Orders and Backordered Items

If your order contains a pre-order or backordered item, the entire order may ship when all items are available, unless we notify you otherwise.

Estimated shipping dates for pre-order or backordered items are provided for reference only and may change due to production, inventory, logistics, customs, or other circumstances.

13. Shipping Restrictions for Intimate Wellness Products

Because our products are intimate wellness products, certain destinations may have restrictions on import, sale, delivery, advertising, or use.

We reserve the right to cancel, refuse, or refund orders if we determine that shipping to a particular destination may violate applicable laws, carrier policies, customs rules, platform requirements, or compliance standards.

By placing an order, you confirm that you are legally allowed to purchase, receive, and use the products in your jurisdiction.

14. Contact Us

If you have any questions about shipping, delivery, tracking, or your order status, please contact us at:

AURIV LAB

Email: contacts@aurivlab.com

Legal Entity: Foshan Laibu Trading Co., Ltd.

Business Address: Available upon request where required by law.