Contact Us
We’re here to help.
For questions about your order, shipping, returns, product support, or general inquiries, please contact us at:
Before You Contact Us
For order-related questions
To help us assist you faster, please include your order number and the email address used at checkout.
For product or delivery issues
Please include a clear description of the issue. Photos or videos may be helpful if the issue involves damage, defect, incorrect item, or delivery damage.
For general inquiries
Please include the purpose of your message in the subject line so we can review it more efficiently.
What We Can Help With
Orders and shipping
Order status, tracking, address updates, delivery questions, customs-related questions, and discreet packaging inquiries.
Returns and refunds
Return eligibility, refund status, damaged or incorrect items, and approved return instructions.
Product support
Basic product questions, care guidance, troubleshooting, charging issues, and warranty support.
Business inquiries
For press, wholesale, partnership, or other business inquiries, you may also contact us at the same email address. Please include the purpose of your inquiry in the subject line.
Response Time
Response Time
Customer care links
When will I receive a reply?
We aim to respond within 1–3 business days, excluding weekends and public holidays. Response times may vary depending on order volume, holidays, and the nature of your request.
Helpful Links
You may also find helpful information in our FAQ, Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.
Privacy Reminder
Please keep your message relevant to your request
Please avoid sharing unnecessary sensitive personal information unless it is needed for us to assist you.
Contact Information
AURIV LAB
Customer Support: contacts@aurivlab.com