Privacy Policy

Last Updated: June 14, 2026

At AURIV LAB, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit aurivlab.shop (the “Site”), make a purchase, create an account, contact us, subscribe to our communications, or otherwise interact with our services.

Throughout this Privacy Policy, “AURIV LAB,” “we,” “us,” and “our” refer to Foshan Laibu Trading Co., Ltd. “You” and “your” refer to any visitor, customer, or user of the Site.

By using our Site or providing personal information to us, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

1. Information We Collect

Information You Provide to Us

We may collect information you provide when you:

place an order;
create an account;
contact customer support;
subscribe to emails or marketing messages;
submit a review, form, survey, or feedback;
participate in promotions or other Site features.

This information may include:

name;
email address;
billing address;
shipping address;
phone number;
order details;
account login information;
customer service messages;
product preferences or feedback;
any information you choose to submit to us.

Payment Information

When you place an order, your payment may be processed by third-party payment providers. We do not store full credit card numbers or complete payment credentials on our own servers.

Payment providers may collect and process your payment information according to their own terms and privacy policies. We may receive limited payment-related information, such as payment status, billing details, transaction ID, card brand, and the last four digits of your card where applicable.

Information Collected Automatically

When you visit or interact with the Site, we may automatically collect certain information about your device and browsing activity, including:

IP address;
browser type;
device type;
operating system;
referring URLs;
pages viewed;
time spent on the Site;
products viewed or added to cart;
checkout activity;
approximate location based on IP address;
cookies, pixels, and similar tracking technologies.

This information helps us operate the Site, improve user experience, understand shopping behavior, protect against fraud, and measure marketing performance.

2. How We Use Your Information

We may use your personal information to:

process and fulfill orders;
confirm payments;
arrange shipping and delivery;
provide order updates;
respond to customer service requests;
manage your account;
process returns, refunds, replacements, or warranty-related requests;
personalize your shopping experience;
improve our Site, products, and services;
send transactional emails, such as order confirmations and shipping updates;
send marketing emails if you have subscribed or where permitted by law;
prevent fraud, abuse, unauthorized transactions, and security incidents;
comply with legal, tax, accounting, regulatory, and compliance obligations;
enforce our Terms of Service and other policies.

3. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to support the functionality and performance of our Site.

These technologies may help us:

keep items in your cart;
remember preferences;
maintain login sessions;
analyze Site traffic;
understand how visitors use our Site;
measure advertising performance;
improve product recommendations and user experience;
detect and prevent fraud or security risks.

You may adjust your browser settings to refuse or delete cookies. However, disabling cookies may affect certain Site features, including cart, checkout, login, or personalized functions.

4. Email and Marketing Communications

If you subscribe to our emails or otherwise agree to receive marketing communications, we may use your email address to send updates about products, offers, promotions, brand news, or other content from AURIV LAB.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at contacts@aurivlab.com.

Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to your orders, account, payments, shipping, returns, customer service, legal notices, or policy updates.

5. How We Share Your Information

We do not sell your personal information in the traditional sense. However, we may share personal information with trusted third parties when necessary to operate our business, provide services, fulfill orders, or comply with legal obligations.

We may share information with:

payment processors;
shipping carriers and fulfillment partners;
website hosting providers;
e-commerce platform and checkout service providers;
email and marketing service providers;
analytics and advertising service providers;
fraud prevention and security providers;
customer support tools;
professional advisors, such as legal, accounting, or compliance consultants;
government authorities, regulators, customs authorities, or law enforcement where required by law.

These third parties may only access the information necessary to perform their services, subject to their own privacy and security obligations.

6. International Orders and Data Transfers

AURIV LAB operates internationally. If you access the Site or place an order from outside China, your personal information may be processed, stored, or transferred to countries or regions other than where you live.

These countries may have data protection laws that differ from those in your jurisdiction. Where required, we take reasonable steps to protect your personal information in accordance with this Privacy Policy and applicable law.

By using the Site or placing an order, you understand that your information may be transferred internationally as necessary to operate the Site, process payments, fulfill orders, provide customer service, and comply with legal obligations.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

For example, we may retain information to:

complete and manage orders;
provide customer support;
process returns, refunds, or disputes;
comply with tax, accounting, legal, and regulatory obligations;
prevent fraud or abuse;
maintain business records;
resolve disputes and enforce agreements.

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable requirements.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, payment system, data transmission, or storage method can be guaranteed to be completely secure. You are responsible for keeping your account login information confidential and for using a secure device and network when accessing the Site.

If you believe your account or personal information has been compromised, please contact us at contacts@aurivlab.com.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include the right to:

request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction or objection to certain processing;
request a copy of your personal information;
withdraw consent where processing is based on consent;
opt out of certain marketing communications;
lodge a complaint with a data protection authority where applicable.

To exercise your privacy rights, please contact us at contacts@aurivlab.com.

We may need to verify your identity before responding to certain requests. We will respond to requests in accordance with applicable law.

10. California, European, UK, Canadian, Australian, and Other Privacy Rights

If you are located in California, the European Economic Area, the United Kingdom, Canada, Australia, New Zealand, or another jurisdiction with specific privacy laws, you may have additional rights under applicable data protection laws.

These rights may include access, correction, deletion, portability, objection, restriction, withdrawal of consent, or the right to opt out of certain data uses.

We will handle applicable privacy requests in accordance with the laws that apply to your location and our business operations.

11. Children’s Privacy

Our Site and products are intended only for adults.

We do not knowingly collect personal information from individuals under the age of 18. By using the Site, you confirm that you are at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher.

If we become aware that we have collected personal information from a minor, we will take reasonable steps to delete such information.

12. Sensitive Personal Information

Because AURIV LAB sells intimate wellness products, some order details may be considered private or sensitive by customers.

We handle order information with care and use it only as necessary to process purchases, fulfill delivery, provide customer service, manage returns or refunds, prevent fraud, comply with legal obligations, and operate our business.

We do not require you to provide unnecessary sensitive information to use the Site. Please avoid submitting sensitive personal information through customer service messages unless it is necessary for us to assist you.

13. Third-Party Websites and Services

The Site may contain links to third-party websites, platforms, payment providers, shipping carriers, social media pages, or other external services.

We are not responsible for the privacy practices, content, policies, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information to them.

14. User Reviews and Public Content

If you submit a product review, comment, photo, or other public content on the Site, the information you choose to share may be visible to other visitors.

Please do not include private, sensitive, or identifying information in public reviews or comments unless you are comfortable with it being displayed.

We may review, edit, remove, or refuse public content that we consider inappropriate, misleading, unlawful, offensive, or inconsistent with our policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the Site after an updated Privacy Policy is posted means you accept the revised policy. We encourage you to review this page regularly.

16. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

AURIV LAB
Email: contacts@aurivlab.com
Legal Entity: Foshan Laibu Trading Co., Ltd.
Business Address: Available upon request where required by law.